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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9580 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16827 Views
  • 0 replies
  • 6 Helpful

Resolved! No mobile or data in my area for 5 days.

Today marks the 6th day without mobile coverage or data. The mast needs a part and it’s going to be another 10 days. I don’t feel EE are making this much of a priority, but my area is a bit remote, we have elderly and sick people needing contact. I h...

kaleli by Investigator
  • 447 Views
  • 4 replies
  • 3 Helpful

Coverage in Rainham

Update: 18 April 2026 Over the past month, we have submitted the redesigns for the power supply and these have been approved. Our engineers are working with the power company to arrange a date to access the area and install the power supply neede...

Leanne_T by EE Community Support Team
  • 21693 Views
  • 58 replies
  • 7 Helpful

Satellite Messaging

Hi Team,Do you have plans to enable satellite messaging on the EE network?I know emergency SOS is currently enabled, but more countries are now rolling out sending sms by satellite.Of course I’m talking about iPhones here after the iOS 18.5 rollout....

Resolved! Poor 5G Standalone performance

I've recently received 5G Standalone coverage here in Ipswich but the performance in my home is very poor compared to non-standalone.I have also verified via iPhone field test that I am getting a standalone signal. When I do it's pretty much always t...

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5GEE by Contributor
  • 1491 Views
  • 9 replies
  • 2 Helpful

Network down in Sonning Common

Wi-Fi has been down for 5 days now in Sonning Common. Called up on Friday and was told it will be back on by close of play Monday. Just looked at the app and it is now saying Weds! So a week without any internet. I haven’t received anything from EE, ...

MB0203 by Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Coverage in Craven Arms

Update: 30 October 2025  Over the past week, our engineers have accessed the area and installed the transmission needed to integrate the mast into the network. The mast in Craven Arms is now on-air restoring full service to the area.   We will ...

Leanne_T by EE Community Support Team
  • 17525 Views
  • 67 replies
  • 6 Helpful

Resolved! Cell on Wheels

Hello,I am looking into hiring a cell on wheels for a series of rural events with circa 15,000 attendees. Can someone advise on whether this is a service ee offers and if so the costs.Thank you