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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8608 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14799 Views
  • 0 replies
  • 6 Helpful

Coverage in Kingswood, Bristol

Update: 01 October 2024  Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air. We will continue to monitor performance in the area. Update: 11 September 2024 Over the past month, our...

Leanne_T by EE Community Support Team
  • 31251 Views
  • 89 replies
  • 34 Helpful

Network down

Hi, my service network is down I’ve had no email or contact telling me that this will happen so am paying for a service am not receiving, please can someone respond to this matter from EE an send me an email at *******************   ASAP Kind regards...

Azza86 by Visitor
  • 310 Views
  • 2 replies
  • 0 Helpful

My EESimcard can't send or Receive calls

My EE simcard can't receive not make calls. Can't receive nor send texts. I even charged it, I got billed but apparently, the airtime never reached my card. I can't receive WhatsApp activation code too!The only thing working is the EE texts.My card i...

Mobile servive

There are ongoing mobile service issues in my area and I'm struggling to make and receive calls.  I am moving soon and won't have access to wi-fi calling, I going to need to be able to make calls and I'm not getting the requested updates from ee. Can...

Jay2106 by Visitor
  • 294 Views
  • 1 replies
  • 2 Helpful

Resolved! Signal keeps dropping

Hi, been having issues for a round 4-5 months were I am on a call and the signal just drops out then my phone needs either restarting or putting in to aeroplane mode and out again. I originally thought this was a phone issue but I have since upgraded...

Kseary by Visitor
  • 535 Views
  • 1 replies
  • 1 Helpful

Coverage in Newhaven

Update: 16 December 2025  Over the past week, the Fibre company has completed the transmission and integrated the mast onto the network.   The mast is now on-air restoring full service to Newhaven.  We will continue to monitor performance in t...

Leanne_T by EE Community Support Team
  • 9132 Views
  • 50 replies
  • 12 Helpful