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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10632 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20085 Views
  • 0 replies
  • 6 Helpful

Resolved! No network

My phones been  showing Emergency Calls Only since 5th January.   The app shows there is a problem  in the area, but I cannot call/text 150 to discuss what's happening  with repairs, or when this may be expected.  Is there even any refunds re billing...

KEB2 by Explorer
  • 675 Views
  • 5 replies
  • 1 Helpful

Resolved! Iphone 17 poor signal

Anyone else still have issues with no/bad signal?I have read old post regarding this and its software issues and to wait for updates. Phone gad has had an update to 26.2 but it still the same. It’s definitely not a signal issue as other device,15pro ...

Bfuk by Investigator
  • 1559 Views
  • 6 replies
  • 3 Helpful

EE Mobile does not support VOIP

Have seen a few posts about EE users not supporting VOIP devices on their mobile network.I can confirm that this is indeed the case.Despite calls to EE business and them saying that VOIP devices are not blocked (after the typical "try turning it off ...

Resolved! 5G Sim upgrade

I've been on the same SIM plan for a few years now and I'm looking to upgrade from 4G to 5G.Can my current SIM be upgraded on my current plan, or do I have to move to a totally new SIM/Plan?Thanks!

Coombsd by Explorer
  • 757 Views
  • 1 replies
  • 0 Helpful

Resolved! Best Network

so they call themself best network in the UK and there is no signal in a house my daughter have O2 and have full bars so how is that nothing can be done ?    <mod edit: added subject title>

EE Lacks 5G Coverage around Ilford

I have been experiencing challenges with EE’s 5G mobile network coverage around the Ilford (e.g. IG1 2UZ) area. Though EE claims “We’ve got 5G in more places than any other network in the UK”, we have little or no 5G coverage even outdoors in my neig...

Kane61 by Investigator
  • 1066 Views
  • 10 replies
  • 3 Helpful

Resolved! Network Problems: No Telephone Service

Happy New Year to all here.My Google Pixel 9a, plus my wife's Samsung Galaxy A26 both wentinto Emergency only, after about half an hour, the Galaxy was OK,the Galaxy has a SIM installed, the Pixel has an E-SIM installed andit is still in Emergency mo...

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McSkirmish by Skilled Contributor
  • 504 Views
  • 3 replies
  • 0 Helpful

Network issues

Both my network and data keeps dropping out on my phone showing 'emergency calls only'. There's no known issues in my area, I have tried all the 'fixes' on the website. The only one that works is resetting my phone which brings it back for a little b...

RT52 by Explorer
  • 416 Views
  • 2 replies
  • 0 Helpful