Why does my phone permanently have no network coverage?

[pieface76]

Why does my phone permanently have no network coverage?

[bristolian]

More questions than answers here really...

If you're always in a location which has no service, then your symptoms would be explained. But that's quite unlikely!

Try doing a manual network search - does EE, or indeed any other network, show?

When did your phone last show network coverage? When did you last restart your phone or toggle flight mode?

[LawrenceEdward]

Samsung update a few days ago. Now the phone has not registered with EE. Other phones in the household are still ok with a nearby mast. The EE website and phone app is useless..  no advice, no solutions, rubbish.

[Chris_B]

@LawrenceEdward   Have you tried your sim in a different device?  Have you tried a different sim in your device?    Until you try these you don’t know if it’s a phone issue or a sim issue as obviously you point out other devices don’t have a problem with network connectivity issues so it’s not a network problem, it’s a local problem ie the device or sim. 

[ee_user14]

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@LawrenceEdward wrote:

The EE website and phone app is useless..  no advice, no solutions, rubbish.

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The post above has some advice which you've ignored...

Try doing a manual network search - does EE, or indeed any other network, show?

[LawrenceEdward]

All the common sense solutions tried.
A visit to the EE shop tomorrow

Sent from Outlook for Android<>

[ee_user14]

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@LawrenceEdward wrote:
All the common sense solutions tried.
A visit to the EE shop tomorrow

Sent from Outlook for Android<>

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The solution I pointed out will easily identify between a phone and sim issue.

If that's not common sense in this situation I don't know what is. Good luck in the shop.

Sent from Google Chrome for Windows 10.