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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4623 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4140 Views
  • 0 replies
  • 5 Helpful

Signal Issues

I've been having the same issue of periods where the strength of the signal drops to the point of being unable to either hear or speak on calls or access the internet. I notice EE are saying try clearing your cache, try renewing your phone etc, but n...

D-grade by Visitor
  • 385 Views
  • 2 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4140 Views
  • 0 replies
  • 5 Helpful

Resolved! Poor 5G coverage

Hi all, I live in an area that's classed as having good 5G coverage. There's actually a 5G mast in the outskirts of my estate.I have a 5G phone and Sim card, however over the past couple of year I can remember only once or twice having a 5G signal on...

Jenkaz77 by Explorer
  • 487 Views
  • 3 replies
  • 8 Helpful

No network

Last nite I broke down in my van 80 miles away from home with my 2 year old in a town I wasn't familiar with couldn't make a call book a hotel or get any cash as I had no internet coverage at all couldn't call AA as phone saying no network so me and ...

Resolved! My Place update text alerts

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network. Can anyone tell me how to unsubscribe from the alerts please?

Mdlaw by Visitor
  • 4660 Views
  • 35 replies
  • 2 Helpful

No Longer getting 4G+

Basically since 4g came to my area its been 4G+ but a few months ago, there was an issue in my area which took about a day to fix but since the fix im only getting 4G and not 4G+. I've noticed that the speeds have been lower too, the mast at my paren...

Well  we are now in March 2025 and the final problem is progressed to diabolical!! From EEAll we get is fobbed off with excuses and frankly  that plane would have crashed from the advert!! Years ago!!RIP off Britain pay through the nose for a load of...

Ad130 by Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful

No HD calling

I've recently had an upgrade to a Samsung S25 and am having call quality issuesWhen I first got it I noticed it wasn't displaying HD on the call screen, so I phoned EE, they sent a network refresh, and it updated.Then they cut me off, so I had to get...

EAB25 by Established Contributor
  • 811 Views
  • 8 replies
  • 1 Helpful

No service

I am unable to send messages or make any calls.  I can get on to wifi and browse the internet but it does allow me to send messages or calls on whatsapp.  I have switched on and off several times. Turned airplane mode on and off.  Can anyone else hel...