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Signal Issues

SarahVB89
Visitor

‎31-03-2026 03:52 PM - edited ‎31-03-2026 04:10 PM

I've been with EE since 2019. I stayed with them because they had a strong signal in my workplace and where I go to the gym where other networks struggled. Since that time Vodafone and iD have got better whilst EE has got worse. I struggle to get a signal in my workplace and gym. I catch a bus to work and where the used to be 1 blackspot depending on the bus it can be 3/4 which shows up on the coverage checker. I have had the Iphone 14 Pro Max and now on the 16 Pro. What should I do, as the contract is not cheap and I am not getting the service like I used to?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎31-03-2026 05:25 PM

Hi @SarahVB89 

EE (like all networks) does not guarantee a signal everywhere and some areas will be better than others. Equally Vodafone will have the same issues in some areas. 

As long as you're receiving a signal then you're using EE network. 

You can check issues with EE network here: https://ee.co.uk/help/service-status

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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