Data connectivity in Windsor Berkshire

[LWH]

i live in Windsor and have huge issues with data connectivity. In the centre of town and back at home, inside and outside. 

I went into store to ask for help and unfortunately was just sold to. My wife’s uses another provider and they don’t have the same problem. I have to constantly sign into Wi-Fi to use data. 

what can we done to help? 

[Chris_B]

 

@LWH  Wi-Fi has nothing to do with cellular data they are 2 different ways of having a data connection on a device.  

Is this a Wi-Fi connection issue or a cellular data issue?  

Wi-Fi is a connection to a router that provides a broadband internet connection.   This is the Wi-Fi symbol on your device and look similar to 

 

Cellular data is using your device to connect to the EE network. 

a different network is a different network so that has nothing todo with the connection on your device. 

[LWH]

Thanks for the reply Chris. 

it’s a cellular issue. I simply have no data access even though coverage is good. 

I mentioned WiFi as the only way in an use data is to sign into hotspots. 

[Jon_K]

Hi @LWH.

Have you had a look at our Network Coverage And Status Checker to see if there are any issues in your area?

Jon

[bristolian]

Does your phone show VoLTE/4G-call when you have data issues?

It may be that you're inadvertently using 2G/3G

[LWH]

Thanks Jon_K

yes I have checked this. The status checker says it’s fine but unfortunately I still have the same issue. 

in store they said that Windsor castle has had some EE signal “blockers” installed. Is this a thing?

[LWH]

Good thought thank you. But nope I have the 4G status and what looks to be decent coverage. 

[Christopher_G]

I haven't heard of that before, @LWH

If you report a problem on that status checker, our Network Team will investigate it for you.

Chris

[bristolian]

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@LWH wrote:

in store they said that Windsor castle has had some EE signal “blockers” installed. Is this a thing?

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That can safely be filed under well-meaning but over-exuberant.

Are you able to use mobile data in other locations, or is it only Windsor town centre?

[wootsno1]

I can never use mobile data in Windsor this has been the case for many years now. I visit Windsor sometimes but it never allows me to use the Internet even with 4 or 5 bars of signal