17-10-2019 01:54 PM - last edited on 03-12-2020 02:11 PM by Sorcha
We've combined our network status tools to provide you with all the network information you need in one handy place.
You'll now be able to check the coverage in your area as well as getting up to date information about any maintenance we're carrying out to continue improving our network
You don’t need to register for updates if you’re just curious, just simply search a postcode for a quick status check on the area.
If you're experiencing issues but the EE Coverage and Network Status Checker isn't showing a problem in your area, you can report this using the ‘Report A Problem’ button.
Have a look at our My Places Help page for more information.
If you have any questions, let us know by tapping the ‘reply’ button.
29-10-2019 11:58 AM
you do realise your form is partially broken? The section where you can put additional information does not seem to accept any sentences, making it effectively useless.
29-10-2019 02:25 PM
Hi @Travelstar,
Welcome to the EE Community. 🙂
I'm sorry to hear you are having a problem reporting an issue.
I haven't been able to replicate this issue.
Which web browser are you using?
Thanks
James
29-10-2019 02:35 PM
29-10-2019 02:56 PM
08-02-2020 12:11 PM
For months now I have been reporting problems with calls and internet dropping out and slow speeds both inside and outside in my area on status checker to receive a message back to say no fault can be found I've even called the help line and reported it and again been told no problems in my area or it might be intermittent even though it would be a daily occurrence or it could be your phone, I know it wasn't my phone as other people I know on ee in my area had the same problem and as soon as you got to a different area it would be fine.
I reported it again a week ago Friday 24 hours later same reply no problems in my area, an hour later I receive an email saying there is a fault in my area that's taking longer to fix than first thought and a week later still not fixed.
Normally you get a message saying about a fault in the area then if not fixed in 48 hours the second message saying it's taking longer than expected, it's either status checker isn't working correctly or we techie guys are not doing there jobs correctly!
08-02-2020 12:24 PM
Hi @blankcanvas67,
Welcome back to the EE Community. 🙂
I'm sorry to hear the fault in your area hasn't been resolved yet. You'll get an update via text as soon as the engineers provide an update.
Have you checked to see if you can use WiFi Calling at home in the meantime?
Thanks
James
08-02-2020 12:54 PM
08-02-2020 01:09 PM
Hi @blankcanvas67,
The current fault could be unrelated to the issues you have experienced in the past. Our Tech Gurus will be happy to give you more information on the mobile network in your area if you get in touch.
WiFi Calling uses a WiFi connection (Such as your home broadband), rather than mobile data.
Thanks
James
24-05-2020 06:45 PM
Hi,
my phone signal is currently very poor in my household, this has been an ongoing issue since last year and have spoken to you previously regarding this. I have checked the network status checker and there is a problem in my postcode. How do I speak to someone about this as I am paying £50 a month for a phone I can’t use in my own home and it’s starting to become very frustrating and my family members can’t hear me on phone calls and during the current situation that’s the only way I can communicate with my family.