Poor 5G coverage

Jenkaz77
Explorer

‎25-03-2025 03:03 AM

Hi all, 

I live in an area that's classed as having good 5G coverage. There's actually a 5G mast in the outskirts of my estate.

I have a 5G phone and Sim card, however over the past couple of year I can remember only once or twice having a 5G signal on my phone, but that was very brief.

Any ideas please...very frustrating 

Thanks

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-03-2025 07:23 AM

Hi @Jenkaz77 

Have you checked EE network status checker:

https://ee.co.uk/help/service-status

It maybe you are outside of the 5G network range.

  • Are you on EE PAYG or pay monthly contract. 
  • What device are you using. 

Thanks 

 



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Jenkaz77
Explorer

‎25-03-2025 07:46 AM

 

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 £10 subscription pack per month.

Device is the Samsung S21  5G, yes a few years old now but struggled for 5G since I got it.

 

Thanks

 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-03-2025 07:56 AM

@Jenkaz77 wrote:

I live in an area that's classed as having good 5G coverage. There's actually a 5G mast in the outskirts of my estate.

The term "5G mast" is a bit of a popular misconception. EE's sites (in common with all networks) carry a combination of technologies  but 5G is never carried on its own. 4G is always provided, with 2G present in the overwhelming majority of cases and 5G increasingly frequent.

The same with "5G SIM" - all EE's SIM support all "G", but PAYG only allows access to 2G>4G. A pay-monthly plan is required to access 5G.