Verifying my account with no signal
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03-05-2025 07:59 PM
Hi there, I can’t verify my account as I have no network coverage as my SIM is busted and I only have access to Wi-Fi
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04-05-2025 08:59 AM
Hi @Tonytk,
Welcome to the EE Community
It will require verifying a one time PIN when placing an order so unfortunately if you do not have a working SIM it wont be possible. You can order a replacement SIM for delivery by giving us a call on 150 from an EE SIM or 07953 966 150 from any phone.
You can also pick up a free replacement SIM from an EE store with photo-ID if you are the account holder. EE Store Finder | How to find your nearest EE store | EE
Alex
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03-05-2025 08:02 PM
What do you mean by "verify my account", and why do you think you need to?
Your SIM is what provides a phone with access to EE's network - if it's broken, you won't have network access regardless of WiFi-calling or network coverage.
The resolution to a "busted" SIM is to replace it.
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04-05-2025 04:35 AM
I’m trying to get a new phone and sim, but it’s say before I purchase or go forward I must verify my account.
In doing so they want to send a text message but I can’t not receive it.??
Sent from my iPhone
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04-05-2025 08:59 AM
Hi @Tonytk,
Welcome to the EE Community
It will require verifying a one time PIN when placing an order so unfortunately if you do not have a working SIM it wont be possible. You can order a replacement SIM for delivery by giving us a call on 150 from an EE SIM or 07953 966 150 from any phone.
You can also pick up a free replacement SIM from an EE store with photo-ID if you are the account holder. EE Store Finder | How to find your nearest EE store | EE
Alex
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05-05-2025 05:48 AM
Sent from my iPhone
