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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3441 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2779 Views
  • 0 replies
  • 5 Helpful

Terrible signal - no improvement in sight

I moved 10-7-23 and since that day I have no way of calling, txt or using the internet inside or outside my property. I have bt wifi so i have this turned on. However I have found that since that time no matter where I go in my area  I get a poor sig...

trinity956 by Investigator
  • 1968 Views
  • 11 replies
  • 10 Helpful

Signal Issues

I’ve been having signal issues for at least 3 months now, I’ve reported this 5 or 6 times, keep getting messages saying it’s fixed, restart your device and it’s exactly the same!I cannot make or receive calls without WiFi calling on and my messaging ...

New mast / repeater options

Hi everyone,We run railway infrastructure for heritage railways in the UK, our main product being a system of custom trackers getting data over GPS and then sending that back to us over the mobile network. We have a new client down south, and have la...

Re: Is it just me or is ee phone signal poor

I have been with EE for many many years, and like you, over the last few months the signal in all areas I go has been very poor where it use to be very good.At work we all use EE, and everyone is having the same issue with very bad signal, unable to ...

David72a by Visitor
  • 436 Views
  • 5 replies
  • 0 Helpful

no service

i have no service on my phone for around 2 days already. i've tried checking mobile coverage on my area, it says excellent coverage, but service status in my area page says "we can't check our network right now". i have tried restarting my phone, air...

ian2223 by Explorer
  • 348 Views
  • 2 replies
  • 1 Helpful

St. Albans phone aignal

My signal is terrible and will drop out multiple times over a short period. This seems not just to be confined to my address but locally too! I don’t have Wi-Fi at home so can’t use this. I lose calls, can’t make calls sometimes. I know it’s not the ...

S1monJohn by Investigator
  • 629 Views
  • 4 replies
  • 1 Helpful

Coverage in Hornchurch

Update: 19 June 2024 Over the past few weeks, our engineers have completed building the equipment needed for the temporary mast. The mast is now on-air, and service has been restored to the Hornchurch area.   We will continue to monitor performance i...

Leanne_T by EE Community Support Team
  • 9177 Views
  • 72 replies
  • 78 Helpful

connection problems

hi all,, i have an EE mini router i use at my caravan in Dongal Ireland .It was  bought in Belfast and set up here. My problem is mbps ,, 1st thing in the morning when i do a speed test i'll get around 6mbps so i'm able to use my firestick and watch ...

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sadface1 by Explorer
  • 397 Views
  • 3 replies
  • 1 Helpful