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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2513 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1566 Views
  • 0 replies
  • 5 Helpful

Report a fault

Hi it has been several weeks when I reported a fault at HS6 5DQ balemartin north Uist, I received a text about a week ago saying it has been fixed. Can I insure you it hasn't. This has been down for months now & is part of the essential service 

don54 by Visitor
  • 375 Views
  • 1 replies
  • 2 Helpful

Re: Zéro mobile network

Having the same issue with a different post code. Its been a week now.Going round in circles trying to get any detail.EE's big thing is signal and Im at home and in my hood with no signal...Just want to know if its maintenance, a defect or anything. ...

olly230 by Investigator
  • 364 Views
  • 6 replies
  • 0 Helpful

Zéro mobile network

Hi thereI have had zero mobile phone network (signal and 3/4G) since Friday. Occasionally comes back on for a sort burst but mostly nothing. I’m at home as usual. Also affecting neighbouring town and all network providers. Service status says good fo...

RS-84 by Explorer
  • 385 Views
  • 4 replies
  • 0 Helpful

No service

My phone was working fine earlier this morning but I went to check it a moment ago and it came up with the message “no sim”. I now have no service, I’ve tried turning it off and on, cleaned the sim and have turned airplane mode on and off but still h...

Samdun17 by Visitor
  • 255 Views
  • 1 replies
  • 0 Helpful

EE..... Disappointed To Be Honest

I had payg with ee for years. Decided to take a contract and since, the service has been poor to say the least. The signal is patchy, speed very variable and service no existence. I have a dual sim phone, and Lebara sim. The Lebara sim is fantastic, ...

Semitar by Explorer
  • 1984 Views
  • 7 replies
  • 2 Helpful

Re: Is it just me or is ee phone signal poor

I've been a ee customer for years, I work nationwide in the UK and the signal is so bad everywhere, asking users to report in focused areas is just a waste of there time.. I'm looking to move providers if this continues as it's effecting my business,...

Lukey88 by Visitor
  • 304 Views
  • 1 replies
  • 1 Helpful

EE hotspot

I was having issues with connecting to the EE hotspot after paying for the day rate connection. I was connected to Rhy who helped me straight away whilst being patient and informative. She was brilliant at being respectful whilst informative and was ...

Tnev by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful