Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
2 Months, App and website can see my profile but wont let me manage account.They raise incident and then close it with no resolution???3 lines I have on this account and can't manage any of them.
This has been going on for a week now.Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.Yes, I've uninstalled the app and reinstalled Yes...
Hi,I see from the internet that I am not alone in experiencing EE's rubbish and useless system.It first became a problem when EE moved from a local app to a front door app that accesses a web service, this was unreliable from the get go with circular...
I have broadband and mobile with ee.When I log in on the website it always takes me to my mobile details. I used to go to 'bills' and it gave me the option at the bottom to see my broadband bills.That option now seems to be gone.I cannot find any wa...
Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks
I’m posting this to warn others and to see if anyone has experienced similar issues. Timeline:July 2025: Renewed my EE mobile contract in store.August–October 2025: Received repeated “Your EE Broadband Bill Is Ready” emails despite not having EE broa...
Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...
Hey I have been offered a free early upgrade but when u try to do it online it comes up with. No plans available on every phone. I have rang and there can do upgrade but I am unable to get the deal online and are wanting to charge me and extra £20 i...
I have seen alot of people stating this app never works i have recently merged from BT biggest mistake ever! i have spoken to tech team twice said they was sorting this issue i cannot access my internet controls nor can i even see my BILLS!! i never ...
Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it
