Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m also having issues with the Deco x10 with my new EE broadband. I have 3 Decos set up and they are connected directly to the main EE router with Ethernet cables, however, my Wi-Fi keeps dropping and buffering. Speed tests all come back with 400mb+...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
Hi, am I the only one who can't connect the app to the hub?
I returned my router by post on 22 August 2026, but I was still billed on 18 September 2026.This seems to be a recurring issue for customers who return their equipment and provide proof of postage. If this stems from a logistics failure at the Scotti...
Our business website at https://village-people.info is being blocked at the EE level. Every day there are periods where the site is unable to be connected to, usually returning a ERR_CONNECTION_TIMED_OUT or an ERR_NAME_NOT_RESOLVED. This can last fro...
I spoke to someone online last week about getting EE broadband. They said my router would be delivered today, but I haven't received anything! I've had no updates about my new contract, I've had no emails, NOTHING! Can someone tell me what happens? D...
I'm an existing EE mobile customer that's been trying to take out an EE full fibre 1.6Gbps broadband package. I had upgraded my mobile to a flex pay contract on the 29th September. On the 2nd October, I was declined for the broadband following a cred...
Hi there, I'm trying to get my company website www.syllepsis.io whitelisted for both broadband and mobile at home as I can't load it - which is slightly embarrassing! The company is over a year old, its tech consultancy and the I have no site restr...
I have just updated my Broadband Router. I have a B&O Eclipse TV, the TV is connected to the new router but the attached Soundbar won't connect. Help please
Because of a fault between EE and Openreach, my internet service stopped and my account was 'deleted' after 4+ hours of time on the phone, 2 appointments that weren't attended by engineers we have been without internet for 2 months!With another engin...
