Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...
Hi mods. My new fibre installation is delayed and it's affecting my work. Can an escalation manager please look into my order details to see if an appointment pull forward is possible? Thank you.
Hi all.I'm just migrating from plusnet to EE with an engineers appointment for fibre install for May 19th. I'm getting opposite text messages on alternate days. First day suggesting everythings on track, then next day saying sorry slight delay and...
My broadband went off for a time this morning. When it came back on my battery operated cameras won’t connect everything else is working fine. Have done all the unplugging and turning on and off to no avail. Please help.
I need someone out a s a p the main box on the wall is broken and all the wires are out
I have always controlled my hive on the app. Recently it says offline on the app and I can’t get it back online. I’ve reset the router, disconnected give and reconnected and used the app on a different phone.. I can use it manually on the thermostats...
I have today gone into a new contract for Broadband and TV bundle which includes netflix. By the time I upgrade Netflix to no adverts I'll be paying £61 a month. I have been stressing out over the cost and phoned EE yesterday but was advised they c...
Hello,I have been a EE customer (mobile and broadband) for so many years - as it goes - the other day I received an email from EE telling me that I have been out of contract for my broadband for the last 12 years........moreover, if I factor in the y...
Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...
Title: FortiGuard Still Blocking Official Lahore High Court Website (lhc.gov.pk)Hi everyone,I’m hoping someone from EE’s technical or network team can help me resolve a persistent access problem that’s been ongoing for several months.Whenever I try t...
