Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is advanced web protect compatible with the wifi optimiser? All I get now for the wifi optimiser is connect to your home wifi network to use WiFi Optimiser. I am already connected. The only difference is that I recently activated advanced web protec...
The Wi fi signal is completely disappeared and is now invisible to all my devices. After I changed a compatibility setting yesterday. My router light is still solid aqua, but I have no way to use an Ethernet cable to log in and fix it. So can you ple...
I contacted 150 about a broadband outage, was text a link to chose the help I need, that sent a text from the EE Faults team on 66033 to send FAULT to run tests. The diagnostics bot advised there is a fault in the area, plus a date and time to get me...
Hi - I've just upgraded from the 500mb essentials package to the 900mb package. The router is the SH31B. The signal off this router isn't as good as my old BT router. I'm just changing over bedrooms & the bedroom we're moving to, the signal isn't as...
On behalf of a friend, who has recently joined EE for their landline & broadband.Three weeks on & numerous calls with various EE teams & their plan details are still not displaying on their MyEE page.Is this a common issue & if so, can it be resolved...
Just moved back to EE from Plusnet as we wanted to keep our landline phone so now have the Smarthub 7 plus and tried to set up reserved IP addresses by MAC. This sort of works - at least better than Plusnet's hub which did not do it at all. But I wan...
Please could somebody help. we cancelled our broadband with EE about 2weeks after joining them as they couldn’t provide the service we requested. we sent everything back to them at a cost of £37 I have now had a threatening letter asking for payment....
We have had an absolute night mare with EEFirstly we were sold a package of phone / broadband and tv. It tools around 4 weeks to even start when were told the phone packages were activated in 24hrs and absolute bunch of lies. When it came to the Broa...
"Full Fibre is in high demand in your area. Our engineers are working to get your property ready. We'll keep you posted and confirm your appointment date soon.," does this many in dates including the pre visit date is wrong r is just the fibre insta...
