Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...
New EE router installed replacing BT smart Hub 2 . Cannot connect wirelessly to printer Epson Stylus OFFICE BX630 FW.Tried entering SSID , Passwords from router etc nothing
Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!) and returns to same screen. Repeated several times, but haven'tmissed anything so far. Connected broadband and ethernet cables an...
Hi all.I'm just migrating from plusnet to EE with an engineers appointment for fibre install for May 19th. I'm getting opposite text messages on alternate days. First day suggesting everythings on track, then next day saying sorry slight delay and...
Hello,I have been a EE customer (mobile and broadband) for so many years - as it goes - the other day I received an email from EE telling me that I have been out of contract for my broadband for the last 12 years........moreover, if I factor in the y...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
3 people at EE didn’t know anything about this I was told I would get my termination fee from plusnet paid have until Feb 2027 so would have been over £280, it wasn’t until the day before activation that I found this information out I also decided to...
I live rural, I have EE broadband and the WiFi keeps freezing, I’ve tried to reset everything numerous times, the port light on the open reach white box is flashing what can I do?
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
