Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been unable to download bills since April 2026. I now have the new Smart Hub and have had to get a new account number and passwords etc etc. The new system does not recognise my passkey so have to get into the website in a different way. Hav...
I have just upgraded to smart Hub Pro 7This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.It was explained that it has 8 antennas and is far superior in performance.It is installed an up & running, ...
Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought woul...
I recently joined EE broadband full fibre from Sky. I have 2 smart TVs . Hubby watches TV in the living room I go to watch the TV in another room, there is often a problem with the picture either in the living room or the other room, this results in ...
We had the wi-fi dropout problem which looks to be fixed by the latest firmware, r4.26.3. However, we still have one problem which wasn't there prior to the r4.16.1 update and is not fixed by r4.26.3. This is that one laptop, an HP, reconnects to t...
I live in a new build apartment block in Sheffield. While all residents have full fibre connectivity our reception area is showing as not available on the availability checker and rltge residents would like it down there to feed a courtyard. This is ...
Hi there, I have the EE WiFi 7 Pro router with 2 WiFi 7 Pro extenders, and since the back end of April, the router keeps power cycling itself (re-booting) on a daily basis sometimes twice a day. OpenReach have been out twice and replaced the ONT and ...
Hey,Currently with EE for both broadband and digital landline (using a EE smart hub router)I am planning to keep my EE broadband but move my EE landline service as I want to use a third-party VoIP provider for my landline calls.Can anyone please conf...
I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Usual full restarts have not cleared it. No current issues with service.
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
