Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please could somebody help. we cancelled our broadband with EE about 2weeks after joining them as they couldn’t provide the service we requested. we sent everything back to them at a cost of £37 I have now had a threatening letter asking for payment....
We have had an absolute night mare with EEFirstly we were sold a package of phone / broadband and tv. It tools around 4 weeks to even start when were told the phone packages were activated in 24hrs and absolute bunch of lies. When it came to the Broa...
"Full Fibre is in high demand in your area. Our engineers are working to get your property ready. We'll keep you posted and confirm your appointment date soon.," does this many in dates including the pre visit date is wrong r is just the fibre insta...
I’ve got new appliances that only work on 2.4 but my router is set only to 5 GHz. How do I add this ?
do i wait come to install the ont to tell them were i want it put or do i tell them when the do outside im guessing this from the poll so they will not need to dig
Like other posts I have had no land line connection for 48 hours. Attempts to contact EE help line have proved impossible as the recorded automated answer message is gabbled at high speed. It is odd that the Plus Net signal is stronger than EE which...
All customer service agents say no - new customers only.The actual reason is because it requires both migrating to a new account, and a 2.5 Gbit ONT box upgrade.The 1600 is available if I look it up as a new customer, and verified on Openreach's post...
I currently have EE Broadband Fibre and I have the EE Smart Hub SH35A. Can I replace it with my own router? And if so, how can I find the password for the PPPoE connection? I can see the username in the Hub portal.
The lack of a usable phone adapter is annoying. Your present choice is the Smart hub 2 (SH2, It ain't smart but don't start me on this!!) or a supplied plug in adapter. If you need to use anything else - TOUGH!For all the time I've had broadband, som...
I recently stopped my TV package at the end of its 2 year contract . My broadband contract was due to end on the 18th of April 2027. When I checked my account it had started a new 2 year contract ending September 2028 ! I phoned 2 weeks ago and expla...
