Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45789 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89146 Views
  • 11 replies
  • 12 Helpful

Openreach do not want to be reached.

I got a 'reminder' from Openreach to sign and return a works permission form.This was done three days ago and I don't see a way of contacting Openreach.Text message failed and most of their 'help' pages tell people to contact their internet supplier....

gfb8846 by Established Contributor
  • 960 Views
  • 19 replies
  • 8 Helpful

Resolved! How can i get a QR code to return equipment ?

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...

PeteH8 by Investigator
  • 163 Views
  • 5 replies
  • 2 Helpful

Resolved! Mis sold broadband as a vulnerable pensioner

My father was  mis sold a 24 month internet connection at a whopping cost of £70 a month.lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.its so bad and criminal when elderly persons...

Broadband app issue

Can’t seem to look get it to the manage broadband on the app it was working but just comes up that there’s a problem and to try again later I did speak to ee on 30th sept and they sorted it but it’s not appearing again now anyone have the same issue?

Spikeymaria by Established Contributor
  • 29 Views
  • 2 replies
  • 0 Helpful

Resolved! Broadband

Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?

Spikeymaria by Established Contributor
  • 238 Views
  • 8 replies
  • 1 Helpful

EE fibre 1.6gb connection and speed issues

So, moved to EE from Virgin 1gb package , after 24 months they were just asking too much on cost and I got a deal through EE. Never had an issue with Virgin, speeds were always stable via ethernet and wifi, no jitter or intermittent losses, and with ...

j33tco by Explorer
  • 136 Views
  • 4 replies
  • 1 Helpful

Flint 2 advice

Unable to connect Flint 2 directly to ONT, so using smart plus in between. Followed advice in third party routers, any advice on how to connect  Flint 2 directly.

Shannint by Explorer
  • 64 Views
  • 2 replies
  • 0 Helpful

Broadband/Phone tech support

During a storm over the last few days a tree has blown down and broken the full fibre cable, I have tried to report this through the awefull automated service but all I get are generic replies, you keep telling me it will be fixed within four hours b...

Having trouble with my router

I am also betting this issue with my router, I have Smart hub pro and smart Wi-Fi Pro  Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS s...

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