Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I have been a EE customer (mobile and broadband) for so many years - as it goes - the other day I received an email from EE telling me that I have been out of contract for my broadband for the last 12 years........moreover, if I factor in the y...
3 people at EE didn’t know anything about this I was told I would get my termination fee from plusnet paid have until Feb 2027 so would have been over £280, it wasn’t until the day before activation that I found this information out I also decided to...
I live rural, I have EE broadband and the WiFi keeps freezing, I’ve tried to reset everything numerous times, the port light on the open reach white box is flashing what can I do?
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
I was offered a home broadband by EE, I didn’t know is coming from BT actually .2 weeks waiting for an engineer and when arrived , he said he can not connect to any network . I’ve send the entire pack sealed back to EE. One month later in my credit s...
HiI use EE broadband and have the parental control on to limit my daughters access to the internet I use the schedule so that she cannot access broadband at certain timesI have added her phone and two tablets but I regularly find that she is able to ...
I am trying to set up parental controls on my EE Home app.On logging in I am told I have a VPN connection and I shall not pass. My VPN is switched off. I am not tech savvy, so "just do this" or just find this setting and change it " doesn't really co...
we called into the local store at the weekend to sort our kids sim only deals which were both out of contract. The staff member said that she could offer us a whole £1 off our £59.99 900mb full fibre package. We just agreed as she said that this was...
