Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I moved out from my flat and am on a long trip at the moment. I received an email from EE saying that someone wants to take over the broadband at my address and they'll terminate my contract if I don't call them before 2pm 28 May 2026.I don't ...
Hi,Just recently signed up to the fastest EE home fibre plan and it's been great.....apart from the included wifi extender which came along with the smart hub router at the same time. The wifi extender was setup as directed and worked for around a we...
Hello i was wondering if i could speak to a higher up within enquiry being a beta tester or partner content creator so I’ve been told that EE is not 2GB+ now i was when it comes out i test the equipment send the feedback and you guys work on it for b...
When i try to connect my phone to my broadband a little paragraph of writing comes on my screen and will not connect and ee are asking me to pay my bill but ive not even connected to broadband since i got it
Hii have just received a new hub 6 plus. However, tried to pair the previous EE extender & will not work ( model SW10a) all worked fine before with the BT smart hub 2. i tried connecting with Ethernet, the extender flashes blue a few times them goes ...
I signed up with EE because they offered to get me my equipment before I moved and then would activate my connection on my moving in day at my new address. The property I was moving into already had an EE full fibre line and no engineer would need to...
I'm in the middle of planning a move to a different part of the country. I have set up a new account with EE, whom I chose as my broadband supplier at my new address. The problem is that EE intend to wait until the last minute to send the equipment ...
I have just renewed and upgraded my BT account and been switched to EE. The new account and hub was activated on Wednesday (13th May).I have the Full Fibre core 900 - with a 'guaranteed' speed of 700Mbs - but , on my laptop using wifi and a web brows...
Hi, I have been using a Wifi extender for a while and now it will only connect to the hub if I use an ethernet cable. It's been reset, etc. as per the EE instructions but still flashing blue continually. Any advice?
Hi, I have had a BT email address for approx 12 years and have switched to EE for my broadband service approx 3 years ago. All has been ok until 5th May when accessing my BT emails on my iPhone and IPad stopped on 5/5/26. I have re entered my passwor...
