Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have an ee hub which until last week was working perfectly, however since last week, the Roku stick and the Blink cameras keep losing the wifi connection. Phones, Fire TV and Computers are all working fine. Anyone else experiencing this or have a...
Why am I paying more the my contract.?
Moved into new home. Ordered full fibre over EE web-chat, I ask to confirm I can definitely get full fibre as I live in a fairly remote village. The agent says yes definitely. Engineer comes to install a week later. Says we cant get it and that the s...
Himew to broadband with EE. What login and password do I use to connect to the board and service? I had no details sent. Is it my normal EE login details or will I get some BT details?
I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
Hi, Please can someone from EE help me? I was told my super fast fibre would be activated last Thursday, the 7th May.. An engineer eventually arrived the following day from Kelly Group I think or Openreach, I wasn`t sure... He did half the job. ...
Yes I have had something very similar.my EE broadband was very slow so I was advised to replace it with a 5GEE home hub, which I did,the 5G Home Hub was terrible, so i called back to say the bandwidth was aweful and i would like to swap back to my st...
