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ONT misinstalled, now told it can't be relocated?

Hi all,Got "upgraded" to full fibre last week, engineer installed the ONT in my hallway. He didn't explain what the ONT was so I didn't question the location at this point - I had no idea it was going to have to be ethernet-cabled into the back of my...

mbalax by • Visitor
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  • 2 replies
  • 0 Helpful

Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by • Visitor
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  • 2 replies
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mobile data

Hi I’ve recently transferred from Sky to EE. I had my old phone number transferred over today, I then powered my Iphone 15 off and then back on again and since then my unlimited data will not work regardless if I have full bars of service . Before I ...

Smart Wifi Pro - Devices aren't connecting

Hi, Wondering if anybody in this community having the same issue. Moved from BT to EE. Got the Smart Hub Pro and 1 Smart Wifi Pro. For over a month, everything is working fine with the Smart Wifi Pro connection reaching the bottom of a long garden. O...

foxxxx by • Visitor
  • 27 Views
  • 2 replies
  • 0 Helpful

POSTCODE ISSUES

Hi.I am trying to change providers but it seems issues with my postcode prevent this.  For some reason, multiple companies use the postcode for the road next to my property, rather than my actual postcode. Normally it's not a problem as the post stil...

Resolved! EE App Issues

The app when viewed on iPhone is as good as useless. I have previously set up the smart hub, 3 smart WiFi plus devices and the smart hybrid hub. When I go into the app sometimes they appear and most of the time it’s like I have nothing set up apart f...

Lest44 by • Investigator
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  • 2 replies
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