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mobile data

megan2238
Visitor

‎22-07-2025 06:36 PM

Hi I’ve recently transferred from Sky to EE. I had my old phone number transferred over today, I then powered my Iphone 15 off and then back on again and since then my unlimited data will not work regardless if I have full bars of service . Before I did this my data worked perfectly fine with my temporary number??

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎22-07-2025 06:41 PM

Are you using the same phone on EE, as you were on Sky? It could well be trying to use Sky/O2's config if so.

Install the EE-specific config from https://setup-ee.wdsglobal.com/internet as a first step.

Or are you saying that mobile data has worked fine, until your port-in, at which point it has stopped working?