Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 159755 Views
  • 50 replies
  • 23 Helpful

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

HettyG by Investigator
  • 2100 Views
  • 8 replies
  • 0 Helpful

Never use all data

Hi there, I want to reduce my data cap even more.I only really use 10-12mb a month and I’m on a 125mb plan. Is there a smaller cap I can use or is125 the minimum. £56 a month is not worth it for me. Thank you 

Ft2024 by Visitor
  • 348 Views
  • 2 replies
  • 0 Helpful

Re: Mobile data not working after switch to EE

I've just moved from BT mobile to EE (same company now) and was told by the BT sales team that it would be the same service with an EE SIM card and that BT Mobile was winding down. I have a Samsung S8 which has been fine with BT. As soon as I put the...

Adie73 by Visitor
  • 2075 Views
  • 10 replies
  • 2 Helpful

5G disconnects after 3 hours

Hello. Has anyone experienced mobile data being disconnected after 3 hours use?I am using a Netgear 5G router for live streaming, and 3 times now I've lost the internet connection after 3 hours, today it happened after 3 hours, then again right on 6 ...

Ian236 by Investigator
  • 417 Views
  • 7 replies
  • 0 Helpful

Help

Just payed for 1 hours data , it has a child lock on it ? 

Omen13 by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Mobile

My mobile data isn’t working I have data but it doesn’t work for anything on my phone only works for WhatsApp but I can only send messages and receive them on there I cannot load voice notes or photos I have checked to see if my data is turned off fo...

Daley3 by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Data gone to quick

My data has drained and I hardly use it as I have internet I turn it on every now and then and for some reason it’s draining so quick this month it was gone within 1 and half weeks ? 

Ront01 by Explorer
  • 316 Views
  • 3 replies
  • 2 Helpful

Mobile data not reset properly

Hey My mobile data is supposed to reset today I used up last month data today but it says it doesn't reset until 22nd July when I haven't even used July's mobile data yet so I don't know if I was a typo or not but I'm hoping it is