Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 159946 Views
  • 50 replies
  • 23 Helpful

Mobile data not reset properly

Hey My mobile data is supposed to reset today I used up last month data today but it says it doesn't reset until 22nd July when I haven't even used July's mobile data yet so I don't know if I was a typo or not but I'm hoping it is

Strange Data drop out

OK, here's a strange one that even the EE level 2 tech support are struggling with.At certain locations, mainly near my home, I have no data on both physical sim and eSim on my S22 Ultra.Other family members have data connection with EE with no probl...

I want more megabytes

 I bought a SIM card and now I have 8 GB of data, how can I change my tariff plan to more GB?

Ivan34 by Investigator
  • 466 Views
  • 6 replies
  • 2 Helpful

EE Mobile Data

Why doesnt my Snapchat or Facebook not work on my mobile data can anyone help please 

Tashalcx by Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Data usage nearly quadrupled since joining EE from o2

Since I joined EE a month ago I have gone from using 2 gig a month to almost 8 gig in 2 weeks. I have no idea how this has happened as I only use data when browsing on breaks at work, or listening to Spotify on the journey to and from work. My phone ...

EQdnb by Explorer
  • 352 Views
  • 1 replies
  • 0 Helpful

Website wrongly classed as 18+

Hi my website is wrongly restricted on your network. It is classified as 18+ but it is a web design website. Can this please be rectified?dolphinwebservices.com

DWS44 by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

Mobile Data Dropping out S24 Ultra

For the past almost week now my mobile data has been constantly dropping out.The only thing which gets it working again is turning airplane mode on and off, but i'm doing this 10+ times a day which is ridiculous, i'm paying enough for the S24 Ultra a...

Keegan90 by Contributor
  • 829 Views
  • 4 replies
  • 0 Helpful

Music data pass add on not working?

Hello,I recently purchased the Music Data pass add on as my contract has 125GB of data. This pass states it doesn't use data with apple music yet I'm still using data on it? I use lossless streaming which does consume more data. Bit confused as the d...

MrFryer93 by Investigator
  • 430 Views
  • 6 replies
  • 0 Helpful

Why 25mbps speed cap?

Hi i would like to know why EE is putting u under 25mbps speed cap? I’m new to EE and never saw someone limit your speed this way. Looked to other plans and even if u pay 30£ a month u still getting that speed cap. Internet is ultra slow(ok in all uk...

Arvisz by Explorer
  • 1784 Views
  • 5 replies
  • 0 Helpful