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Suspended cards

Za28
Visitor

‎05-09-2024 08:03 AM

Hello. We been abroad and spend all our data. And bill is paid ,but our cards is still suspended. Please,could you help me,as we need to use our data.thank you

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎05-09-2024 08:16 AM

@Za28  Was you late paying your bill ?  If you was and you’ve now paid that bill it’ll take up to 24h before it’ll start working again.   

Can you make calls and send texts ?  Do you have any data allowance left to use ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-09-2024 10:42 AM

Hi @Za28 

To add to @Chris_B you might need to be back in the UK for activation to occur.

Thanks.



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎05-09-2024 12:50 PM

Hello @Za28. 

Thanks for coming here. 

Are you back in the UK now?

When did you make a payment? it can take up to 24 hours for services to resume. 

Katie

0 Helpful