Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Topped up my phone but won't let me make any calls PAYG and tells me to top up

Sim is over 12 months old. Only used when I return back to the uk from Australia and I have topped up with £35 for 2 x sims. If I cannot use this sim(s), can I transfer the credit I have put into it onto a new sim?

Resolved! Mini WiFi Top Up

Hi, please can someone tell me how I top up my mini WiFi. It keeps prompting me for a phone number but I don’t have one. Thanks

Resolved! Change of plan

Sim only plan data pack, why is it so difficult to make a payment

Resolved! payasyougo

just want pay as you go and don’t lose my data as don’t need to top up evermonth as £10 can last me half a year as have free WiFi everywhere what can to do this ?

Sim card validity abroad

Hi guys, I have an PAYG som card and want to know how long my card will be alive when abroad in roaming. Some mobile operators state it doesn't matter what you do, even if you top-up your card, after 180 days card will deactivated if it's not connect...

Re: EU Roaming clarification

Hi I am in Cyprus and arrived yesterdayI only want to receive text messages , nothing elseMy ee phone is in credit I have read replies on this topic and understood that texts could be received freeBUT having just received a text from the UK I got th...