Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Changing subscription packs

Will I loose all my current boosts if I change pack?

Resolved! Pack not renewed

I topped up my pack not renewed

No data rollover

Hi. My Pack15 was expiring 7 Oct with over 20GB of unused data so the morning of the 7th I purchased a Pack5 (as I only needed the EE sim for another 3 days before returning to Canada, where I live). Today I received a text message from EE saying I'd...

Resolved! refund

Hello. I have top-up my ee for 5 pounds, and then bought a pack for 10 pounds. Now I don't want it anymore and canceled the pack. Can I have all my 15 pounds being refund?

Resolved! 20 GB for £10

Hi I did a top-up for £10 and the offer was 20GB data.If i check BALANCE , it shows me £10 but not the details. How do I check my data?

Help me for all unmlited date 125GB n not work for 4G out around

Help me not work unmited data n not work for 4G out around

Re: payment history

Hi, I cannot find my billing history? The only thing close to it that I can find is the top up history, which only shows the past 90 days! I need to see the billing history for the past 12 months at least. Thank you!

App support

I’m having problems with the my ee app. I just want to too up a payG sim, when I click on top up it redirects to the website with button to top up, only a button telling me to install the app. Click on it and the cycle begins again. this is the same ...

Resolved! plan gor data

30£ still 100gb?

Unable to change subscription plan

My number is [edited]. When I tried to change my subscription pack to another one, it said 'Sorry, we were unable to complete your request right now. Please try again later.' That stops me from choosing any plans. However, when I used another number,...