3 days and still cant get help or link my payg3 days and stil sim to my account

[Tracie609xxxx]

3 days and still cant get help or link my payg sim to my account, chat keeps cutting me off and the lady on the phone was no help 2 days ago, I have tried to link sim to my account and just says there is a error, or I get a message saying pass code sent to many times,  this is a joke 

[Tracie666xxxx]

[Katie_B]

Hello @Tracie609xxxx. 

Welcome to the community. 

Is your SIM active?

Katie

[Tracie666xxxx]

Thank you Kate, 

Yes sim is active and toped up 

[Katie_B]

Thanks for confirming @Tracie666xxxx. 

I'd recommend getting back in touch with our customer care team so they can look into this further for you. 

Katie