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Topup

Ian96
Investigator
Investigator

‎30-11-2023 12:06 PM

I'm trying to top up my wife's PAYG phone, which is on my account.  I had to add a new card as the previous two were out of date.  But when I came to payment I got

Screenshot_20231130-115823.png

I've tried this several times, always this same result, no topup takes place and it doesn't remember the new card.

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎30-11-2023 12:14 PM

Are you using a foreign bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎30-11-2023 02:29 PM

Hi @Ian96 

Thanks for coming here. 

Have you tried clearing cookies and cache and opening a new web browser? 

Are you using a UK card? 

Leanne.

0 Helpful
Ian96
Investigator
Investigator
In response to XRaySpeX

‎30-11-2023 03:43 PM

No, just a uk Mastercard

0 Helpful
Leanne_T
EE Community Support Team
In response to Ian96

‎30-11-2023 03:57 PM

Thanks @Ian96 

Do you have block pop ups active on the device? 

Have you tried another browser? 

Leanne 🙂

0 Helpful