Data

Maichai · ‎28-11-2023

Hi. I had 22gb left over as I do pay as you go, and I was told that in order to use the rest of the 22gb I would have to purchase another pack, to get it added onto, so I did so immediately. After purchasing the pack the 22gb left over disappeared and I was left with the £5 pack I had only brought to carry over the data which I hadn’t used.

XRaySpeX · ‎29-11-2023

@Maichai : You can't rollover 22 GB from a £5 pack which only has 250 MB data. It's only pack data that will rollover, not boosts or earlier rollovers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Katie_B · ‎29-11-2023

Hello @Maichai.

Welcome to the EE Community.

Did you receive a text advising this?

What pack did you previously have on your account?

You'll need to renew your pack or plan within seven days of its expiry date to get your Data Rollover.

Speak soon,

Katie

XRaySpeX · ‎29-11-2023

@Maichai : You can't rollover 22 GB from a £5 pack which only has 250 MB data. It's only pack data that will rollover, not boosts or earlier rollovers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)