Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Free boosts not added to my monthly allowance

I have accumulated quite a few free boosts, however they are not being added to my monthly allowance but just show as pending, why?

Resolved! Re: Data package

Hi

Problems with poorly-designed anonymous top-up

These are my experiences using anonymous top-up.1. First I need to input the number (of course), so I copy and paste this from my contacts. This doesn't work, because you only accept the UK format with a leading 0, and the number in my contacts is in...

I want to make my payment

I just want a phone no Data just a phone.

Resolved! Convert package to roaming credit

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to...

Resolved! Change pack to use data with old SIM card

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the...

Resolved! Past issue

Hi I was currently on the phone resolving an issue and it hung up now my phones been cut off ?

Can’t link number to EE account

Hi, I'm trying to link my SIM to my account but I'm getting:"We were unable to generate a passcode. Please try again later"and when I get the code I getting this error:"we’re having trouble linking your products"Please Help to solve my issue.

Buying a subscription on a new SIM

Hi there, I ordered a free sim from EE and it came. Now Im a bit stumped as to how to buy the subscription pack I need. Do I need to call EE to get the SIM activated before I can purchase anything? How do I purchase the subscription packs. Am I being...