Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pack

Can I swap my £5 to a £10 pack for one month then go back to my £5 pack and still have my original boosts or will I loose them all

Resolved! How to change my card number on EE app

I need to top up my credit but I am not able to do because I need to change my card number that It has been recently renewed, how can I do that?

Re: Money

hello already I don't use internet anymore and already I lost your sim card and I was charged 18 pounds for internet please return my scrip!!!!

Resolved! Money

hello, I canceled my subscription and paid from my mobile account, I keep getting money from my card, I want to stop this.

Adding a device without getting a code

Is therea way to add a device to my account without having it in my possession?My daughter is visiting the UK, purchased and installed an ee sim pay as you go card, but is having difficulties adding it to her account. I have access to the account, b...

payg top up

i topped up my phone on 23 as asked to ,why did i not get my free mins and texts.

Resolved! My sim need top up

Hi, dear what can I do to top up my SIM card?I can’t found the option on my EE account

Resolved! PAYG top up from another phone.

Hi. I have a paygo sim for data use at our caravan. We are looking into having the guests buy extra data, as they are going through like mad! Can it be topped up by a different phone number or am I the only one that can top up please?

Top-up made but no data or call allowance

My 30GBP pack was supposed to renew today. I topped up last night. Credit is showing 35GBP on the website and when texting 150. But my data isn't working and the website says I have 0 data, 0 minutes, and 0 texts. Please help!

Resolved! Pack didn't start

I used EE for a while and recently I realised I had no data. I looked at My EE and it said my payment didn't go through, and when I look at what happened it says they were unable to complete my request (this has happened for days)Is there a way I can...