Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Using data add-ons in the eu

I am a PAYG user. I don't use packs or pay monthly, when I want data I just buy a data add-on. Until now, they always worked in the EUWith the new roaming charges for the EU, if I have an active data add-on purchased in the UK what will happen -A. My...

Resolved! been charged for a topuop I know nothing about

On 08/06/2023 I was charged for a topup that I don't know anything about. I was charged £13-50. My topup date is always 10th of the month. On 10/06/2023,I was charged £13-50,as usual for my topup. But I need to know why I was charged £13-50 on 08/06/...

Resolved! I didn’t want to renew my pack

You have taken £13.50p from my bank account once again

PAYG SIM Works without credit ?!

Hi, I'm hoping someone can help as I'm totally stumped.Bought a 99p sim card yesterday to put into an old phone.. I haven't put any credit on it at all.It doesn't work for calls, but for some reason WhatsApp, YouTube and the browser are all fully fu...

Resolved! Not able to use my Allowances

Hi there. I have 2GB allowances until next month. I have no idea why I can’t use them. The minute I turn off my WiFi I’m left with no internet

Resolved! Travel to Eire

Can I use my pack allowances in Eire without paying the new £2.50per day or £10 per week charge?

Free minits but the cach is going down,whay?

Why when i have a pakiet white a free minut ,The cach in my acount is takiego down?

Missing data on PAYG

For a long time I have had as a result of boosts 1GB of data with each renewal. This week is shows as 950MB. Where has the remainder gone?

Resolved! How can I register 2nd EE PAYG phone on my account?

I have bought 2 EE PAYG phones for an elderly friend who has no email.I can find no way of registering the second phone, short of perhaps getting a second email address - crazy!How can I do this ?Giff gaff has no problem with using unique phone numbe...

Pack wont refresh even though i have the credit

I am using a pay as you go SIM and have topped my phone up with £10 (I've been using a £10 pack for around a year now) and it told me the next day which was the day it was supposed to refresh, that I need data for my pack to refresh. I waited for the...