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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2339 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3888 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15279 Views
  • 0 replies
  • 6 Helpful

Resolved! Subscription Packs

Hi, I’m thinking of changing my subscription pack. Do I need to cancel my current pack first? Or can I go ahead and choose a new pack first then cancel my current pack? I hope this makes sense. 

LG441 by • Visitor
  • 705 Views
  • 2 replies
  • 3 Helpful

eSIM on EE PAYG -due to new iPhone 15 setup

With the launch of the new iPhone 15 yesterday (September 12, 2023), Apple has switched to no physical SIM slot in some markets (including the USA)—those markets only allow you to run eSIMs on the iPhone 15. ***Question: When will EE allow PAYG custo...

Noord1 by • Investigator
  • 3969 Views
  • 7 replies
  • 5 Helpful

Re: How to cancel

Thank you.    Does it mean I have to go to the shop to meet the seller for a 30-day contract before I can do a monthly subscription?

kpoon009 by • Explorer
  • 589 Views
  • 4 replies
  • 1 Helpful

Facing issue for online subscriptions

I am new user of EE my first month add on package is expired now i want to make new plan and package but when go online the page doesn't show adds on offer and details it says sorry some of issue are there i already registered and download app please...

Sayyab by • Visitor
  • 383 Views
  • 1 replies
  • 1 Helpful

Top up problems

I topped up my daughters phone with £10.00 on line , the money came out of my account, and i had an email to say it was succesfull but uts still saying she only got £2.60 on there? 

"Stop pack" text ignored

I left the UK on October 4th and sent a "Stop Pack" from my phone to cancel my pack. I now see that the Pack was renewed on Oct 13th despite me cancelling it.  How do I get the refund?

nmawer by • Investigator
  • 687 Views
  • 7 replies
  • 1 Helpful

Bills

Hello, just received my SIM card I got the pay as u go pack. How do you pay for it after putting sim in phone?

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