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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1606 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2290 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27019 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14345 Views
  • 0 replies
  • 6 Helpful

Resolved! Need to disable hibernation while abroad

Hi there, My account is in hibernation because I haven't used it for a long time while abroad. I try calling the customer service line but the waiting time is over 1 hour. I'm calling from the EU and it'll be very expensive for me to wait. Can you pl...

Transaction

Hello dear, my bank messaged me that a transaction has been made but my account still with 5£. It should be 25£.. i did two transactions each 10£.. any help please? Thank you in advance!

£10 Subscription Pack

I've recently joined EE as my previous network provider's data allowance was a tad stingy, it was £15 and I got a measly 10gb so I got EE's  £10 subscription pack £10 gets me 20gb ok?I've been using it it's my first month, I'm nearly renewing but whe...

Shaz702 by • Investigator
  • 9539 Views
  • 9 replies
  • 5 Helpful

Resolved! Top up payg mobile

My husband (steam driven, straight out of the ice age) has an old fashioned mobile with payg SIM.  He intends to go off on a trip to Europe on his own.  He may run out of credit whilst he's there.  Can I / how can I top up his mobile from home on the...

RAS by • Contributor
  • 583 Views
  • 5 replies
  • 5 Helpful

Resolved! UK to France

I'm a pay as you go customer. I bought a SIM card to use and I have 50GB of data. I'm in the UK right now and I'm going to France soon. I found out that I need to buy a roaming pass right? I can't find the roaming pass to buy on the EE shop. It says ...

tburnett by • Investigator
  • 465 Views
  • 3 replies
  • 3 Helpful

Resolved! ADD DATA

Hello I’m in NEW YORK for business and I want to add DATA ASAP, but I don’t have enough credit and I can’t add . 

Credit gone

My credit disappeared when i changed my sim to another phone...The credit of 10 GBP was purchased 3 days prior and used about 3 times to local numbers  

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