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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 819 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1165 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25078 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13496 Views
  • 0 replies
  • 6 Helpful

PAYG onto my spare number

Hi all.I have a contract EE SIM,i also have a spare PAYG sim which i use as a spare, what i wanted to know is can i top up my spare SIM off my main EE contract page.You used to be able to put the number in and amount then how you pay (card or PayPal ...

jace07 by • Investigator
  • 349 Views
  • 3 replies
  • 0 Helpful

Subscription pack not working

I have just joined ee and have ported my phone number from my previous network now after attempting many times to purchase a subscription pack the credit is still on my account and no pack has worked

Phone upgrade

Hi I was wondering I’m on a pay as go phone and I have been on re for a while and I was wondering if I can upgrade my phone 

Walt544 by • Visitor
  • 374 Views
  • 2 replies
  • 0 Helpful

The worst service hands down. You should be ashamed.

I am traveling from abroad and was baited into using your service at the airport. Up until the point my credits were exhausted the service was acceptable. However, when attempting to top up the situation was simply the worst.I purchased a voucher fro...

Resolved! Refund

Hello, I didnt mean to subscribe for the next pack as Im travelling now and outside UK. Sorry I just forgot to cancel the subscription pack. Would appreciate if. you can refund it as I will be not using the data pack. Thank you 

Dhihan by • Visitor
  • 468 Views
  • 2 replies
  • 0 Helpful

Problem

Hello. Can't upgrade to 15 pound 25 gb. I've already topped up my account 2 times

Eldorbek by • Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Resolved! Can I move a PAYGo SIM to a PAYGo eSIM?

Hi,I currently have a PAYGO ee SIM for when I travel TO the UK from the USA.   That has meant switching out the physical SIM on landing at Heathrow. My new phone has an eSIM slot (dual SIM) and I was wondering if I could switch my SIM to an eSIM? 

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