account closed

j1mmymac · ‎28-12-2023

I have recently tried topping up my PAYG phone, only to see a message that says closing account -£14.30.

I did manage to get a £10 top up completed before I noticed the above statement.

I am no longer able to use my phone even though I have credit.

Can someone please let me know what is going on?

XRaySpeX · ‎28-12-2023

@j1mmymac : When did you last use this PAYG SIM for a chargeable action?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎28-12-2023

@j1mmymac It’s PAYG how can it have a -£14.30 ? You can not have this with PAYG as that’s would imply EE give you credit when you don’t have funds in n your account and I’m pretty sure they don’t do that.,

XRaySpeX · ‎28-12-2023

@Chris_B : If this PAYG SIM has been deactivated due to hibernation then the user loses any credit. This is the amount EE owes the user should he be quick enough to call & get it reactivated. 😉

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎28-12-2023

@XRaySpeX It shows a minus figure ? Shouldn’t it just show £14.30 as that’s credit on that account even with a deactivated sim.

XRaySpeX · ‎28-12-2023

@Chris_B :That's what I'm getting at. It's not a credit in the hands of the user cuz it's been confiscated by EE. It's now a credit in the hands of EE and therefore a debit in the hands of the user.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)