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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22620 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12736 Views
  • 0 replies
  • 6 Helpful

Resolved! Roaming

Hi. I'm confused that will I be charged roaming fee when I travel to France. I checked EE roaming page shows that subscription pack data text is included EU country, and i didn't see there is extra fee i need to pay. However, i saw a post says i need...

Linn_ti by • Explorer
  • 1825 Views
  • 6 replies
  • 6 Helpful

Resolved! sim card

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of m...

20grrrr by • Investigator
  • 484 Views
  • 6 replies
  • 1 Helpful

Resolved! Subscription pack Refund

Hello, I was using Top-up 100GB pack for months I thought it doesn't renew automatically before I charge the credit but it automatically charged me the fee. I'm no longer staying in UK so I can't use 150 text service. can you help me with the refund?...

heechan by • Visitor
  • 1083 Views
  • 3 replies
  • 6 Helpful

Pack not renewed

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

subscription pack

the data ran out on my pack (I use it only for data with a dongle so please don't tell me to call anyone) and I renewed the pack early but still no data - I paid 40 pounds for an add on of unlimited data for 30 days. I still have no data and EE have ...

ET1236 by • Investigator
  • 735 Views
  • 13 replies
  • 2 Helpful

Resolved! Roaming

Hello. I am leaving soon for a family holiday in Greece. I am a £10 (8GB) subscription user. How do I enable step by step roaming in Greece...?

MarcinP78 by • Investigator
  • 711 Views
  • 5 replies
  • 3 Helpful

Packs

My EE pack has not automatically renewed even though I have enough credit. It wants me to top up again to renew it. But I already topped up with enough credit. Who can help me fix this now??

Oni_23 by • Visitor
  • 349 Views
  • 2 replies
  • 0 Helpful

Resolved! How to get a new £5 PAYG SIM

I already have a £5 PAYG SIM card but need to renew the SIM for a smaller one to fit new phone. You don't sell the £5 any more but I do not want to pay any extra. How do I get a new £5 SIM?

Jak42 by • Investigator
  • 679 Views
  • 9 replies
  • 1 Helpful
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