New sim card & no balance and data and other things after buying £10pack

MIKhan · ‎28-12-2023

Hello, I've bought a £10 pound pack sim yesterday. But when I check my balance it is showing 0.00 credit, 0.00 B internet. But the pack said they will give 20gb internet, 500 min talktime and unlimited messages. I've got a message from 150 mentioned that it would be activated when I use the phone. I called and texted but still not getting the mentioned pack.

XRaySpeX · ‎28-12-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

MIKhan · ‎28-12-2023

it is showing this message

Katie_B · ‎28-12-2023

Thanks for providing a screenshot of the message @MIKhan.

What happens if you try to make a call or text?

Katie

MIKhan · ‎28-12-2023

When I tried to call, an automated voice says "hi there, it looks like you don't have enough credit to make a call. Please topup first."

Katie_B · ‎28-12-2023

Thanks for trying @MIKhan.

I'd recommend getting in touch with our customer care team.

They can be contacted on 07953 966 150 from any landline or provider.

Katie

XRaySpeX · ‎28-12-2023

You don't have a pack & with 0 credit tou won't be able to make chargeable calls & texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)