New sim card & no balance and data and other things after buying £10pack

[MIKhan]

Hello, I've bought a £10 pound pack sim yesterday. But when I check my balance it is showing 0.00 credit, 0.00 B internet. But the pack said they will give 20gb internet, 500 min talktime and unlimited messages. I've got a message from 150 mentioned that it would be activated when I use the phone. I called and texted but still not getting the mentioned pack.

 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[MIKhan]

 it is showing this message

[Katie_B]

Thanks for providing a screenshot of the message @MIKhan. 

What happens if you try to make a call or text?

Katie

[MIKhan]

When I tried to call, an automated voice says "hi there, it looks like you don't have enough credit to make a call. Please topup first."

[Katie_B]

Thanks for trying @MIKhan. 

I'd recommend getting in touch with our customer care team. 

They can be contacted on 07953 966 150 from any landline or provider. 

Katie

[XRaySpeX]

You don't have a pack & with 0 credit tou won't be able to make chargeable calls & texts.