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how often to use payg sim

daffydog
Explorer

Hi

 

I have a PAYG sim which was bought from eBay -this is for emergency use only, however, I know that it has to be used on occasions to keep the number active. I was under the impression, when the purchase was made, that it had to be used every 30 days but I have now seen others selling where they state usage every 90 days. Can anyone tell me which is correct? I see no point in using it if not necessary. 

Many thank in advance for any replies. 

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @daffydog 

Please read EE hibernation policy which explains what is needed;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @daffydog 

Please read EE hibernation policy which explains what is needed;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner 

Thanks for the speedy reply. So it looks as if it has to be used every 60 days rather than the 30 days I thought. 

Northerner
EE Community Star
EE Community Star

Hi @daffydog 

Within 60 days and a chargeable call or text. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

@daffydog : In fact it could be much more than 60 days.

Within every 179 days you need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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