how often to use payg sim
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28-12-2023 07:59 PM
Hi
I have a PAYG sim which was bought from eBay -this is for emergency use only, however, I know that it has to be used on occasions to keep the number active. I was under the impression, when the purchase was made, that it had to be used every 30 days but I have now seen others selling where they state usage every 90 days. Can anyone tell me which is correct? I see no point in using it if not necessary.
Many thank in advance for any replies.
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28-12-2023 08:12 PM
Hi @daffydog
Please read EE hibernation policy which explains what is needed;
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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28-12-2023 08:12 PM
Hi @daffydog
Please read EE hibernation policy which explains what is needed;
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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28-12-2023 08:23 PM
Thanks for the speedy reply. So it looks as if it has to be used every 60 days rather than the 30 days I thought.
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28-12-2023 08:39 PM
Hi @daffydog
Within 60 days and a chargeable call or text.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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28-12-2023 09:19 PM
@daffydog : In fact it could be much more than 60 days.
Within every 179 days you need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
