Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Problem to pay with card

Hi, I have a problem to put credit in my new Sim Card, I try input informations the debit card and website return for new page, and website request again my information about debit card, this situation generate a loop.I need put 10 libras for use the...

New pay & go sim

Hello, I purchased a pay as you go sim on the EE Website, it arrived and all set up, however the £20 subscription pack hasn’t been applied? I activated the sim yesterday so will this be applied soon? I did try and call and I was expecting a call back...

Top

I have topped up twice 10pound and it sent a text saying its credited both times then I go to make a call nothing so I'm down 20quid

Resolved! EU Roaming charges 6th June 2023 Query

So I got a text back in April from EE stating that from 6th June 2023, they will be introducing charges to EU roaming - £2.50 per day or £10 for a week.I recently upgraded to a £20 subscription pack (50gb data, unlimited minutes and texts). I'm going...

Resolved! Eau roaming Pass weekly

Hi, i am travelling to Europe ( 3 countries ) for 3 weeks. Need to get confirmation that weekly roaming add on ( 10£) for 7 days do get renewed or this is one time only to use my package like home.

My number pay as go

HelloI need from support I am with pay as go my sim cardBut I charged but still doesn't work and that moment I am outside uk

Resolved! pausing automatic PAYG monthly payments while abroad

I would like to stop my monthly payments as I am in a different country where EE doesn't work. I keep getting charged monthly but I am not using EE. And there is no way to change that setting on the app or website, which is quite frustrating. I am tr...

Resolved! Why does my monthly data pack get paid from my credit card and not my credit.

Resolved! Roaming on PAYG

Hi I am on a pay ad you go mobile plan. I am off to Spain on Friday. How do I ensure data roaming is added so I can use my phone and internet. I was in France a few weeks ago and it didn’t work after receiving the text.

Data not working in France

I have PAYG data sim with 50gb available on new pack, installed in a mifi, but data not working in France even though it was working on my last visit in May. Do I now need to buy a 7 day add on to use data in the EU?