Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1256 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1665 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26127 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13943 Views
  • 0 replies
  • 6 Helpful

Resolved! Re: How do I cancel a direct debit

I am pay as you go but activated a £10. Pack that renews every month. I am away from the UK now for 2 months, so want to stop the pack renewing itself until 8 cone back in November but can't seem to find where to cancel the pack? Please help. Thanks....

Bob369 by Explorer
  • 1411 Views
  • 3 replies
  • 4 Helpful

Roaming - data not working

I’m in a EU country and have paid for Roam Like Home for 7 days. It was supposed to include data use, but I have no internet connection. Otherwise roaming seems to work, I’ve been able to send and receive text messages.Of course I’ve checked that I h...

Arwee by Investigator
  • 594 Views
  • 2 replies
  • 2 Helpful

Resolved! Connected SIM roam abroad add on

I bought  a 50gb data packaged for my connected SIM. I didn't realise that this no longer included roaming until I arrived in France. Now I am trying to buy the add on and keep going round in circles on the EE website or my EE app as it does not pres...

Slaughk2 by Visitor
  • 472 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't contact EE to reactivate sim

I tried calling 150, but I have no credit to even go through that. I also do not have a  house phone. I am not sure on what to do, as it is pretty urgent that I am able to recieve texts and calls. I was wondering if there was a way to contact EE cust...

Resolved! Cant send messages with unlimited texts

Hi there, i used to use just top up but then I bought a £10 pack that includes unlimited texts, I still have 13p in the top up but also the unlimited texts but I still can't message or call people    [Mod edit: Image rejected as it contained persona...

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OliGruner by Investigator
  • 560 Views
  • 5 replies
  • 0 Helpful