Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

activate pack

Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work

Resolved! Data roaming in EU

Hi. I bought 30 pounds subscribtion pack per a month.And I'm in another country in EU. I think I'm using a data roaming now, but there is no charge. Is it right?And I want to go to Italy 15th June, Is there charging?Thank you!

Resolved! Add On minutes for the UK

I am a UK PAYG customer and want to get an Add on for minutes. I can only seem to find Add on data.How do I get Add on minutes

Unable to receieve calls and messages

I am unable to receive calls and messages, but able to call

Cant buy a pack

Its not letting me buy a pack

Activate sim card on Isle of Man

Hi can I activate my sim card on Isle of Man? or I must activate within UK

Resolved! Cancelling my pack

I am going away and want to cancel my current pack but couldn’t find an option to do so. I would appreciate it if you could please ensure that my pack is cancel now and can be renewed when I come back. Thanks

Resolved! Pay as you go and Europe charges

Hi I have been a payg customer with ee for many years. I am travelling to Europe tomorrow going to France, Germany, Denmark and Norway. Can I use my ee allowances in these countries or do I need to buy an add on pack of some kind. All info I can find...

when going abroad does ee still charge you on your pay as you go sim

Data

I’ve topped my phone up and payed for a £10 pack with 8gb data minutes and texts and my calls and texts are working but my data isn’t yet it says I have it it does normally work but it isn’t this time can it be fixed please