Re: Complaints about ontopup

jeff93 · ‎24-12-2023

Hello mate, How can I stop this Cheers

bristolian · ‎24-12-2023

What do you want to stop?

jeff93 · ‎24-12-2023

Ref. ontopup, A one off top made 22/11 ,They have now taken the same amount 22/12, They have assumed I want auto payments taken, This is not the case, I made a one off top up Regards Jeff
H.J.Wilde

XRaySpeX · ‎25-12-2023

@jeff93 : You must have set up a recurring direct card payment. So when your pack renews the amount is auto taken from your card.

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jeff93 · ‎25-12-2023

Morning thanks for your help, I did not set up a recurring account, it was just a one off payment. Something not right. Regards.
H.J.Wilde

Leanne_T · ‎26-12-2023

Morning @jeff93

Thanks for coming to the community.

If you log in to ee.co.uk or the EE app can you remove the payment card?

Leanne.

jeff93 · ‎26-12-2023

Hello Leanne, Thanks for posting, I will look into that, I have since learnt that ontopup are a separate company from EE. Regards.
H.J.Wilde

Leanne_T · ‎27-12-2023

Thanks for coming back to me @jeff93

If you contact the company they will get this looked into for you.

Leanne.

jeff93 · ‎27-12-2023

Thanks Leanne will do that. Regards Jeff
H.J.Wilde