I am not able to buy a pack with top up credit

cagla · ‎26-12-2023

I am not able to get a Pack with my top up credit and I have £20 credit on my account but when I text 150 for PACK20, it asks my credit card details to get the pack but I already had in my top up.

XRaySpeX · ‎26-12-2023

@cagla : Don't use the Text Service but buy the pack from your online MyEE & choose to pay for it from your PAYG credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

cagla · ‎27-12-2023

I tried it but I cannot use it too, there is an error. When I open my app, it always takes me to the website.

Leanne_T · ‎27-12-2023

Hi @cagla

Thanks for coming here.

If you give us a call on 150, the team will get this looked into for you and help get the pack started.

Leanne 🙂