I am not able to buy a pack with top up credit

cagla
Explorer

‎26-12-2023 09:31 PM

I am not able to get a Pack with my top up credit and I have £20 credit on my account but when I text 150 for PACK20, it asks my credit card details to get the pack but I already had in my top up.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-12-2023 10:38 PM

@cagla : Don't use the Text Service but buy the pack from your online MyEE & choose to pay for it from your PAYG credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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cagla
Explorer
In response to XRaySpeX

‎27-12-2023 07:33 AM

I tried it but I cannot use it too, there is an error. When I open my app, it always takes me to the website.

Screenshot_2023-12-27-07-27-32-308_com.android.chrome.jpg

 

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Leanne_T
EE Community Support Team
In response to cagla

‎27-12-2023 09:18 AM

Hi @cagla 

Thanks for coming here. 

If you give us a call on 150, the team will get this looked into for you and help get the pack started. 

Leanne 🙂

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