COMPLAINT STAFF ONLINE CHAT

[Katiebarlex]

I HAVE BEEN ONTO FOR 5MTHS .I HAVE PAID OFF MY OLD PHONE DEVICE MAY ND GOT UPGRADE MAY ND NOW PAYING FOR MY S26ULTA PHONE 39.42 DEVICE ND 19 MTH AIRTIME. BUT FOR SOME RESAON EE SAYING 89 DUE WELL SENT THM MY PICS OF PROOF ND TLD THEM MY SITUATION BUT NO HELP 

[Ali_A]

Hi @Katiebarlex 

Have you had a chance to look through your bill for the reason of the extra charge? Please visit our helpful View your monthly EE Mobile or EE Broadband bill page for the steps on how to do this. 

If you’re experiencing financial difficulties and can’t pay your bill, don’t worry – we’re here to support you. Depending on your situation, there are some things we can do to help. Please have a look through our Help if you have problems paying your bill page for details. 

We want to give all our customers an excellent service but if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it. Please visit our Complaints code of practice page for details about our handling process.
If you'd like to raise a case you can do so using our online form at Make a Complaint, where our dedicated team will look into the details and take ownership. 

Ali