Changing email on registered account

BoyJohn · ‎24-12-2023

The registered email on my account is a now defunct, inaccessible email. How can I change to my new one?

XRaySpeX · ‎24-12-2023

Login to your online MyEE with your old defunct email addy & in your Profile you may Edit your "Contact email addy" to your new one. Logout & then login again with your new email addy.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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BoyJohn · ‎24-12-2023

Thanks. The problem is I can't remember the password that went with the defunct address and if I request a new password, I won't be able to pick up the link!

Leanne_T · ‎26-12-2023

Hi @BoyJohn

Thanks for posting 🙂

Please call us on 150 and the team will be happy to help remove the EE details registered for you to register again.

Leanne.

BoyJohn · ‎26-12-2023

Thank you, Leanne.

I'll call tomorrow.

Leanne_T · ‎27-12-2023

No problem @BoyJohn

Let me know how you get on 🙂

Leanne.

BoyJohn · ‎27-12-2023

I called 150 today and, as requested, texted details of the issue in preparation for a call back, but no response yet, so nothing to report.

Katie_B · ‎28-12-2023

Hi @BoyJohn.

Thanks for keeping us updated.

Katie

BoyJohn · ‎28-12-2023

Wondering if I change provider (on PAYG) and transfer number it will release the number?

BoyJohn · ‎28-12-2023

Should have explained that the reason I need to access my old EE account is so that I can deregister my phone that is linked to it, so that I can then register that phone on a newer, accessible EE account