24-12-2023 05:37 PM
The registered email on my account is a now defunct, inaccessible email. How can I change to my new one?
24-12-2023 06:03 PM
Login to your online MyEE with your old defunct email addy & in your Profile you may Edit your "Contact email addy" to your new one. Logout & then login again with your new email addy.
24-12-2023 06:34 PM
Thanks. The problem is I can't remember the password that went with the defunct address and if I request a new password, I won't be able to pick up the link!
26-12-2023 09:34 AM
Hi @BoyJohn
Thanks for posting 🙂
Please call us on 150 and the team will be happy to help remove the EE details registered for you to register again.
Leanne.
26-12-2023 04:25 PM
Thank you, Leanne.
I'll call tomorrow.
27-12-2023 08:16 AM
27-12-2023 09:01 PM
I called 150 today and, as requested, texted details of the issue in preparation for a call back, but no response yet, so nothing to report.
28-12-2023 08:04 AM
28-12-2023 12:56 PM
Wondering if I change provider (on PAYG) and transfer number it will release the number?
28-12-2023 02:58 PM
Should have explained that the reason I need to access my old EE account is so that I can deregister my phone that is linked to it, so that I can then register that phone on a newer, accessible EE account