Re: Buy internet plans

BetsPhone · ‎26-12-2023

Will buying a Pack using credit override the automatic Card payment, and can the pack purchased using credit then be queued to commence on the usual renewal date?

Leanne_T · ‎27-12-2023

Hi @BetsPhone

Thanks for coming here 🙂

If you have a recurring card payment set up and add credit this would still take the card payment on the date you have set.

Are you looking to start the pack early?

Leanne.

XRaySpeX · ‎27-12-2023

@Leanne_T : Does that mean that if you have a direct card payment set up then any credit from topping up will only be used for any out-of-allowance (non-pack) use, e.g. MMS sends, calling abroad, roaming charges, ... & maybe calls & texts when pack has run out of them?

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BetsPhone · ‎27-12-2023

Hi @Leanne_T

Thanks for your reply.

No, I am looking to use the available Credit to pay for a plan, instead of using the regular Card payment, assuming that this is possible?

XRaySpeX · ‎27-12-2023

Can you buy a pack manually in your online MyEE & choose to pay with your credit?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

James_B · ‎27-12-2023

Hi @XRaySpeX,

It's my understanding that if you purchase a pack from an existing credit balance, the direct card payment wouldn't be taken until that pack expires and the pack automatically renews.

For this to happen, the additional pack would need to be purchased before the automatic renewal date.

James

XRaySpeX · ‎27-12-2023

@James_B : I'm asking whether it allows you to do this?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

James_B · ‎27-12-2023

Yes, @XRaySpeX you can.

From Setting Up Card Payments on Pay As You Go | Billing Help | EE - If you use all your allowances (data, minutes or texts) before your pay as you go pack renews, you can buy a new pay as you go pack to start immediately.

James

BetsPhone · ‎27-12-2023

@James_B

Thanks for your reply.

However that doesn't appear to answer the question which I posted today at 01 46 pm.

XRaySpeX · ‎27-12-2023

@James_B : Where's that say that you can buy a pack from your credit? That article is about Direct Card Payments.

Is there a diff between Direct Card Payments & Recurring Card Payments? If so, what is the definition of Recurring Card Payments?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)