Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! with a flex plan can i use my phone in spain on standard charges

with a flex plan can i use my phone in spain on standard charges

Resolved! LIVE CHAT

Why is there no live chat I desperately need live chat.

Replacement top up card issue

I went to my local EE shop to get a replacement top up card after my purse was stolen and the sales person refused to give me one unless I gave my bank card details.This seems odd to me.Can anyone please confirm this is normal procedure? The sales pe...

Resolved! Refund

I forgot to cancel my pay as you go pack and it just charged me for it, is it possible for me to get a refund because I don't really want to pay

Resolved! Lost boosts

Hi I’m looking for help I seem to have lost all my data boosts I use to get 10.5gb now only 5gb is showing

Missing Top-up

Packs

My packs are not showing

Account

Cancelled Bolton through 150 text as didn't want it anymore and got it confirmed and then topped up but it renewed using.my credit

Two top ups running

I've ended up with two top ups my original £10.00 and my new one which is £18.00 direct.my account shows the £10.00 but not the £18.00 even though that amount is coming out also.

Calls blocked on pay as you go & can't access the roaming add on

I changed from the bill phone I had for about 25 years to a pay as you go as I was leaving the UK but I still need to use the phone now and again for bank stuff as it's the registered number. But I can't make any calls from it or send sms to get thi...