Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22027 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
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  • 0 replies
  • 6 Helpful

Sim only 3g payg

I am an existing EE customer, do EE still do 3g sim cards? Looking for a payg for my Dad, no contracts. Thanks

Resolved! Top Up phone still not received credit

I topped up my friends mobile yesterday using my email address have received code followed process for toping up someone else phone but phone still not topped up.I cannot get through to anyone at EE top up emails suggests I contact EE for them to man...

AB3383 by Investigator
  • 446 Views
  • 1 replies
  • 0 Helpful

4G subscription packs

I currently have two PAYG 3G SIM cards for which I pay a fee of £1 per. week subscriptionI would like to upgrade these to 4G.Do EE provide the same £1 per. week service on your 4G PAYG subscription SIM cards?There website is not clear.

Resolved! How to cancel

I want to cancel my subscription Pack (£20), will I be refunded? I recieved my SIM card on Friday 16th June. 

Idilly by Visitor
  • 576 Views
  • 2 replies
  • 0 Helpful

My EE web - Free Boosts - notification dashboard

After selecting the radio check box to choose the selected boost, the resulted text does not make any sense."Great news, you've got a Free Boost of!"free-boost.notification-missing-text

free-boost-notification.-missing.text.png
354- by Star Contributor
  • 379 Views
  • 4 replies
  • 1 Helpful

My Bundle

Hi, I have a £20 bundle which gives me unlimited text and calls and data. I’ve just topped up another £30 to change over my bundle pack because the data ran out on my old pack. And it will not let me cancel my current pack to start my new £30 pack. I...