Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I want top up online

Unabke to use pack allowances in USA

Hi,I contacted EE twice using the EE chat online service (I provided my EE phone number to the advisers so they could access my account) before going abroad to the USA to confirm what the data roaming costs would be for me in the USA. Both times I wa...

Can’t delete or change card

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem s...

Add ons missing from account

Hi all,I have pay as you go for ages. It started with £1 a week for 100mb, 10 mins and 10 texts. Over the years I have accumulated a lot of free boosts and now get 1.1gb, 80 mins and 35 texts weekly for £1I have been having some issues with add ons i...

Resolved! Sim not working

I brought a pay as you go sim. Applied to have it ported to my old number. But I have full signal shows 4G but I can’t text call or use internet can’t even call 150. I have gone to activate sim page says there is something wrong call 150 but I can’t....

Zero data

New payg customer. £15 bundle should show 25gb. App shows zero. Any idea why. registered today.

Pack

I want to subscribe to 50 gb but I could not, could you please guide me?

subscription packs

Hi just wonderimg if someone could advise please, i recently gotten 2 EE sims both orderes seperatly online one for my son and one for my daughter, both sims have arrived and successfully ported over old numbers etc, when purchasing i went for the £1...

Resolved! Need more cost-effective calls

I seem to be topping up weekly and I am 'lost' as to what I can choose for my needs. I have just had a new basic phone after using a 30 year-old Nokia. What top up should I buy? I do not use my phone for internet, occasionally text but primarily use ...

New sim problems

@Everyone Hello i brought a new sim card today and ove added 15 pounds credit. It states I have 15 on my account when I text balance to 150 but on my ee app it says 4 pence I've not used the sim card for anything yet so it couldn't of used the credit...