Hibernation

[Steven421]

Hi, my number has entered into hibernation status and I can't gain any access to my service as I am abroad in South America, what can I do in order to get my number activated?

Thanks

[Katie_B · Accepted solution]

Hello @Steven421. 

To get a number out of hibernation you will need to speak with our customer care team. 

The team can be contacted on +44 7953 966 150. 

Katie