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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1619 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2305 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27047 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14356 Views
  • 0 replies
  • 6 Helpful

Resolved! Buying the SIM card for my daughter

I'm buying a new SIM card (pay as you go) for my girl who is studying at a boarding school.When I pay, it says that the delivery address has to match with the address of my debit card, so I can't make the payment. What should I do?

Top up

My sister has topped up my fathers phone with £20 over the internet. He had a text saying 'you have been sent "20 GBP Topup from ontopup.com. To use visit ontopup.com/topup?v=12d5b3ba294ed84e5e.    Dad doesn't have the internet hence, I'm doing all t...

Resolved! International

Hi,I have come from India. I purchased SIM from ASDA Store 6 days ago.I am not able to get the subscription pack using my card. 

rmvet95 by • Explorer
  • 472 Views
  • 4 replies
  • 2 Helpful

Resolved! Mobile Phone Billing on App Store

I have a pay as go SIM and for a week, I have been trying to connect my mobile phone to my App Store, but it keeps showing, “There may be a billing issue with your mobile account. Contact your provider or add a new payment method.”Is there a solution...

Using phone in EU

Hi. We reside in Spain but my partner still has an EE sim with a uk number. He's not on contract, just £15 a month PAYG.The last 2 or 3 months he hasn't been able to make/receive calls or use his data unless he is at home with our wifi.I went on his ...

Ady1964 by • Visitor
  • 404 Views
  • 2 replies
  • 2 Helpful

PAYG SIM Shop Page Offers No SIM Packs

https://ee.co.uk/mobile/pay-as-you-go-sim-only# shows no SIM Packs to buy (as it used to do). It just shows a whirring windmill for few sec. & then the whole of the centre page is missing where a selection of packs, with their sizes, prices & specs, ...

XRaySpeX by • EE Community Star
  • 532 Views
  • 6 replies
  • 1 Helpful

Resolved! SIM card from Samsung To iphone in U.S.

I live in the U.S.  I have an EE paygo monthly pack for my old Samsung s4 mini that I've used nearly exclusively for travels in the U.K. I want to switch the EE account to my dual SIM iphone 12 and retain my current EE phone number. Since the mini us...

JJ-ME by • Visitor
  • 385 Views
  • 1 replies
  • 0 Helpful
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