Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG top up

How can i just top up payg without it starting or adding to a pack?

Subscription pack

I'm trying to buy a subscription pack but no options show up for me through my account. I can only get an add on which I don't want. I was on the orange dolphin pack but that's now stopped. I've been to the shop three times, one phone call and one li...

Resolved! Top up

How do I top up using a voucher cos the app and website only allows me to use my card

Resolved! Re connect phone

Hi I haven't used my phone in the last few months I would like it reconnected as it still has some credit on it Regards Kirsty ( xxxxxxxxxxx this is the number I would like re connected thank you) [Mod edit: Please do not share personal details as yo...

Resolved! Hi

I would like to purchase a £10 pack.

Resolved! Can I set a spend cap on a PAYG contract?

I've looked around on my account and I can't see anything. I've searched help and it looks like this is only possible on a PAYM contract. Maybe I don't have to worry because I can only spend what is on my PAYG pack?

My iPhone .. I have plenty credit but can’t make texts or phone conversations!

Pay As You Go Problem

Just received my new EE sim card. I just wanted to pay for what I use and didn't want a monthly pack, so I just paid £10 for a top up on the website rather than a monthly pack. However, now my account is showing that I have a £10 subscription pack th...

Resolved! Roaming help please

Hello everyone, Hope someone can help with the following as I cant find any info, or I'm blind.I have just arrived on the isle of man for a 2 week holiday. Problem is my data isnt working now, I just cant connect to anything. I was here about 6 mon...

Query

Have monthly PAYE data pack. Added £5 to purchase additional 1g data. Sending BALto 150 simply confirms the remaining data balance of my pack...no mention of extra 1g data bought. Where can I find the total data balance available please