Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Free boosts gone

Hi, I had a £10 pack for years and collected a lot of free boosts. I switched to a £5 pack in Jan 2022 and all my previous boosts were still available since. Until now. I just got a text that I used all my data allowance.Do I use all free boosts when...

Resolved! Data boosts have gone

I pay for 3 accounts, one mine and the others my sons. We all use the weekly pay as you go £1 pack, building up our data every 12 weeks. My sons data boosts all seem to have disappeared, how can I get them back please?

Data

Hi I put 40 pound on my account to get 40£ unlimited data but the app renew the 30£ 125GB can I change it to UNL DATA I have 10 pound in my acc more

No pack

I topped up and no pack was added

Resolved! Roaming

Hi. I'm confused that will I be charged roaming fee when I travel to France. I checked EE roaming page shows that subscription pack data text is included EU country, and i didn't see there is extra fee i need to pay. However, i saw a post says i need...

Resolved! Can't top up phone

Tried ringing 150 to top up by card, but no answer.

Resolved! sim card

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of m...

Resolved! Subscription pack Refund

Hello, I was using Top-up 100GB pack for months I thought it doesn't renew automatically before I charge the credit but it automatically charged me the fee. I'm no longer staying in UK so I can't use 150 text service. can you help me with the refund?...

Pack not renewed

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

subscription pack

the data ran out on my pack (I use it only for data with a dongle so please don't tell me to call anyone) and I renewed the pack early but still no data - I paid 40 pounds for an add on of unlimited data for 30 days. I still have no data and EE have ...