Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Data

Hi. I had 22gb left over as I do pay as you go, and I was told that in order to use the rest of the 22gb I would have to purchase another pack, to get it added onto, so I did so immediately. After purchasing the pack the 22gb left over disappeared an...

Debt

I used to have a pay as you go sim I stopped using it months ago and I’ve been told that I’m apparently in debt with you but because I stopped using the sim I don’t have my account number anymore so I don’t know how to pay what it’s saying I owe

Credit refund

Hi so i have gambled quite a lot using pay by mobile and randomly the site has refunded 215 but to my mobile credit i cant find any option to refund and cant get hold of ee does anyone know of a way to get this returned to my bank

abroad

i’m so upset, this has happened before. i purchased the 7 day abroad data roaming add-on only to realise i also have to pay for another add on of data. then when i bought the data add on, (it said for the uk and eu) when the payment came through it i...

Flex plan

I keep trying pay my £15 flex plan and it isn’t letting me

Not receiving messages and phone calls

When people is phoning me it’s saying you got be connected to this number and I’m not receiving calls either

Resolved! Where has voicemail gone?

I have a pay as you go phone, which has always had voicemeial, but this sudeenly seems to have disappeared. Is this an EE decision to stop it, or has something else been changed that I've missed?

Outrageous stolen credit by EE and cut off my phone number and signal

EE are an APPALLING company who literally steal money from customers. As a PAYG customer in Ireland but with a UK number (as I visit and lived there before), I recently topped up on 19th Nov 2023. Initially topped up £5 but as I had a UK bank card b...

Re: How to live chat with EE team ?

Hi I just top-up my phone with £10 I need the bundle for calls

Want to stop using one phone - advice needed

Hi All, I have 3 phones - one is for my use and is on a contract. The other two phones are used by my children. They are NOT on a contract. I have a Pay As You Go EE Sim for both and top up monthly. One of my children is 18 and wants to find his ow...