Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I bought Prepaid(pay as you go) sim card I I don't know how to active

hello I bought a ee sim card from ebay I inserted sim in my phone but I get no signal I need to pay for sim to get activated every month or just once? and I wanted to login on ee site but I don't get the passcode on messages can someone help me

overpaid

Hi,i ran out of credit so i topped up £10.00 online on the 25th june 2023. the balance still said 0.00 so i topped up again on the same day.account still showed 0.00.i waited until the following day (26.06.2023 and the account showed as credit of £10...

Resolved! Summer promotion offer:

Good evening. I was looking at EE's website and see that data packs have doubled for three months. Question I'd like to know is do existing customers get the promotion or is it just for new customers only as when I text all packs it just says the nor...

Can't connect despite buying EU 7 day pass

I bought a 7 day EU roaming pass to use my own data but it's not letting me connect to the local network in Austria. It worked before we left Germany. Is there something else I need to do?

Payment

Hello, I have a problem whit payment. Last week I pay whit tip up and today they took money from my card again. Why is like that?

Using data on iPad in EU

Can I use the data I’ve just bought in the EU?

Resolved! SIM card not used for 90 days

Hello my dad hasn't used his basic, non smart phone for over 3 months. The SIM is now saying registration failed. How can I reactive the SIM please?

Resolved! Adult content

Hi,Can I get some help to remove the adult content please?

Resolved! PAYG v. 1 Month Rolling Plans

Hello,I am moving to the UK in about a month and am wanting to purchase from EE. I am unable to find PAYG listings on the website but I am able to find a selection for 30-day rolling plans. Are these the same thing? Also are credit checks required fo...

Resolved! Away for a while

Hello everyone ,I am going away for a while I have PayG EE number are they going to inactivate it if I am away for 6 months ?