Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

do not join EE pay as you go

EE treats pay as you go customers like **** pay as you go customers cant use 5G pay as you go customers are restricted to 3G speeds (25mbps) pay as you go on ee is an absolute rip off, unlimited data costs £50, £40 add on and you have to have a pack ...

Resolved! Will I lose my free boosts if i dont allow my pack to renew for a month

Hi,If I don't allow my pack to renew by not topping up will my free boosts stay once my pack is renewed?

Unwarranted Charge

I have been charged a roaming charge for a call I did not make. How do I get this put right on PAYG There appears to be no way of contacting EE apart from 150. Will I be charged for texting 150 from the EU?

Resolved! Can't buy a plan.

I am trying to purchase a plan. Plenty of credit on account. Response is 'sorry there's a problem"

0 data on a new 50Gb sim?

I have recently purchased a sim-only pack for £20 giving me 50Gb of data. However, my account shows only £10 credit and zero bytes of data available. How can this be and what can I do to resolve it?

Roaming

data plan renewed, spent £30 top up £10 to buy ROAMEU7D but this code doesn't work I lost £40 can I request a refund or turn this code on

PAYG roaming code not working

I’ve been texting ROAMEU7D to 150 since arriving in France, as instructed by you for the 7 day roaming pack. It’s not working. I have credit on my account. No option to do it via the app or webpage either.

Internet

I just paid for internet 100GB for 35 £ my internet start working and then it doesn’t work, also it’s 4G can i upgrade it to 5G?Thank you

Content blocks

Well EE customer services seems to be a joke.i called them on Thursday night to have to content blocks removed on a new payg WiFi device and was told it was done but could take up to 24hrs. Funnily enough I still have the blocks tred to call back ton...

My pack is not going

Hello , I have purchased a new sim from ee. I have top up with £ 15 balance and now I am trying to subscribe to pack of £10 / 8gb. It goes to the screen and then it says we have deducted £ 0 from your balance and my balance stays the same at £ 15.