Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22512 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12708 Views
  • 0 replies
  • 6 Helpful

Using Phone in Italy

I currently have a EE sim for when I visit family in England. We are traveling to Italy before that, and I want to be able to use the EE data there. I was going to buy an 8GB subscription pack. It says it renews every 30 days, but does that mean if I...

Z9SQ by Explorer
  • 396 Views
  • 3 replies
  • 0 Helpful

Wrong pack bought automatically

    [Mod edit: Image rejected due to it containing private information.]   Hi, I’ve just bought a £15 top up after I  had just apparently moved to a £15 pack, however when I redeemed the top up, a £10 pack was still automatically bought. I bought...

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JensA15 by Investigator
  • 440 Views
  • 3 replies
  • 0 Helpful

PACK05 does not work - what a scam

I have checked I have £5 balance.  Testing PACK05 to 150 gets a "Sorry i didn't recognise that." response.  Webchat refuses to engage with any PAYG queries - suggesting calling in at 25p / min, which will then reduce my credit so I can't buy the pack...

Resolved! Cancel my contract

Hi, I would like to cancel my contract then use pay as you go. My contract is due to end on 5th of August. What am I supposed to do?

Simin1 by Explorer
  • 344 Views
  • 2 replies
  • 1 Helpful

Resolved! How to get data with pay as you go

HiI live abroad and have an EE sim pay as you go to use when visiting England. I have 4.80 pound credit but 0 data. I need for one week. How can I buy a data pack that doesnt renew?

Eler by Investigator
  • 597 Views
  • 6 replies
  • 2 Helpful

sim card not working in thailand

my esim card receives txt messages in thailand from the uk but I cant send any txt message or make any phone calls.I am on PAYG and I have credit EE told me I need to send 1 txt per month to keep my number active, I dont want to lose my number as I h...

stevew77 by Visitor
  • 397 Views
  • 2 replies
  • 1 Helpful

Resolved! Data package

Hi, I have currently subscribed to a £20 (monthly) 50GB data pack. Does EE provide any unlimited data package, I was searching for it but couldn't find one. Thanks 

Zarnish by Investigator
  • 443 Views
  • 1 replies
  • 2 Helpful